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SHIPPING & RETURNS

SHIPPING POLICY

At Bivid.com, we strive to provide you with the best possible shopping experience, including fast and reliable shipping and hassle-free returns. However, please note that we use third-party suppliers for our goods, which may affect our shipping and return policies. Here's what you need to know:

  1. Shipping Options: We offer various shipping options, including standard, expedited, and international shipping. Shipping costs and delivery times will vary depending on your location and the shipping option you choose.

  2. Processing Time: We aim to process and ship your order within 1-2 business days. However, please note that processing times may vary depending on the availability of the product and the third-party supplier.

  3. Shipping Carriers: We use reputable shipping carriers such as FedEx, UPS, and USPS to deliver your orders. Please note that once your order is in the carrier's possession, we are not responsible for any delays, damages, or lost packages.

  4. Tracking: We provide tracking information for all orders. You will receive an email with the tracking information once your order has shipped.

RETURN & EXCHANGE POLICY

  1. eturn Policy: We accept returns on most products within 30 days of purchase. However, please note that some products may have specific return policies or may not be eligible for return due to their nature or manufacturer's policies.

  2. Return Process: To initiate a return, please contact our customer service team at [insert email address or phone number]. We will provide you with a return authorization number and instructions on how to return the product. Please note that shipping costs for returns are the responsibility of the customer.

  3. Refunds: We will issue a refund to the original payment method once we receive and process your return. Please note that refunds may take up to 5-7 business days to appear on your account.

  4. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on the availability of the product and the nature of the issue.

Please note that our shipping and return policies may be subject to change depending on the availability of the product and the policies of our third-party suppliers. We will do our best to keep you informed of any changes and provide you with exceptional service and support. If you have any questions or concerns about shipping or returns, please do not hesitate to contact us. Thank you for choosing Bivid.com!

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