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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Bivid.com! Our priority is to provide exceptional customer service to our valued customers. We strive to ensure that all your queries and concerns are handled in a timely and efficient manner. Please read the following terms and conditions carefully to understand our policies regarding customer care:

  1. Communication Channels: We offer multiple communication channels for customer care, including email, phone, and live chat. Our customer care team is available Monday to Friday from 9:00 am to 5:00 pm EST.

  2. Response Time: We aim to respond to all customer inquiries within 24 hours, with the exception of weekends and holidays. We appreciate your patience and understanding during peak periods.

  3. Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. We will do our best to cancel the order before it ships, but we cannot guarantee that we will be able to do so.

  4. Returns and Refunds: We accept returns and offer refunds on most products within 14 days of delivery. Please refer to our Returns and Refunds policy for more information.

  5. Privacy: We take your privacy seriously and will never share your personal information with third parties without your consent. Please refer to our Privacy Policy for more information.

  6. Copyright and Trademark: All content on our website, including text, images, and graphics, is protected by copyright and trademark laws. You may not use our content without our express permission.

  7. Disclaimer: We make every effort to ensure the accuracy of the information on our website. However, we cannot guarantee that all information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

By using our customer care services, you agree to abide by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing Bivid.com!

Privacy & Safety

PRIVACY & SAFETY

Privacy and safety are essential components of any online shopping experience. At Bivid.com, we understand the importance of protecting your personal information and providing a safe and secure shopping environment. Here's what we do to ensure your privacy and safety when you shop with us:

  1. Information Collection: We collect personal information such as your name, address, email address, and payment information when you place an order. We use this information solely for the purpose of processing your order and providing you with the best possible service.

  2. Information Security: We use industry-standard encryption technology to protect your personal information during transmission and storage. We also maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, misuse, or disclosure.

  3. Information Sharing: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in processing your order, such as shipping companies or payment processors. We require these service providers to maintain the confidentiality of your information and use it only for the purposes of providing their services to us.

  4. Marketing Communications: We may send you marketing communications such as newsletters and promotional emails if you opt-in to receive them. You can opt-out of these communications at any time by following the instructions in the email or contacting us directly.

Safety:

  1. Website Security: We use industry-standard SSL encryption technology to protect your sensitive information such as credit card numbers and passwords. This technology encrypts your information during transmission and makes it unreadable to anyone except the intended recipient.

  2. Payment Security: We use trusted payment processors such as PayPal and Stripe to process your payments. These companies use advanced fraud detection technology to ensure the security of your transactions.

  3. Shipping Security: We use reputable shipping companies such as FedEx and UPS to deliver your orders. These companies have their own security measures in place to protect your packages during transit.

At Bivid.com, we are committed to protecting your privacy and safety. If you have any questions or concerns about our privacy or safety practices, please do not hesitate to contact us. Thank you for choosing Bivid.com!

WHOLESALE INQUIRIES

Thank you for your interest in Bivid.com! We are pleased to offer a wide range of luxury fragrances and candles for wholesale purchase. Here are the terms and conditions for wholesale inquiries:

  1. Minimum Order Quantity: We require a minimum order quantity of 20 units per fragrance or candle.

  2. Pricing: Wholesale pricing is available upon request. Please provide us with your company name, location, and estimated order quantity, and we will send you a pricing quote within 2 business days.

  3. Payment Terms: Payment is due in full at the time of ordering. We accept all major credit cards, PayPal, and bank transfers.

  4. Shipping: We offer international shipping for wholesale orders. Shipping costs will vary depending on the size and weight of the order and the destination country.

  5. Returns and Refunds: We accept returns and offer refunds on wholesale orders only in the case of defective or damaged products. Please contact us within 7 days of receiving your order if you need to make a return or request a refund.

  6. Lead Time: Lead times will vary depending on the size and complexity of the order. Please contact us for an estimated lead time based on your specific order requirements.

  7. Customization: We offer customization options for wholesale orders, including branding and packaging. Please contact us for more information and pricing.

By submitting a wholesale inquiry, you agree to abide by these terms and conditions. We look forward to the opportunity to work with you and provide you with exceptional service and high-quality products. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing Bivid.com!

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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